By: Ashley Gordon, CFPB
Being on the hook for a debt you don’t owe is not only stressful, but can be scary. If you don’t know where to turn, you might feel hopeless. We heard from William, who was receiving calls for a debt he didn’t owe. William tried to resolve the issue for over four years, seeing his credit get ruined in the process. He said “None of them could do anything… except tell me I had to pay them the $8,500.”
Stories like William’s are important because it’s often hard to know where to turn and who to trust for help. Because William submitted a complaint, he was able to end a four year long credit dispute in one week.
“Just to have the situation resolved…that just felt good.” William said. “In a situation for me that was seemingly endless and hopeless, the CFPB helped me to find resolution. It’s a new day.”
We’re glad William got the help he needed, and we want to make sure that you know that we’re here for you too. To share your experience or learn more from others, visit us atwww.consumerfinance.gov/yourstory.
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